Hi
Is there a work around?
First we need to know what the problem is and what is causing it. PhocaDownload is commonly used with sh404SEF and has been for many years, so we need to find what's specific to your site to have this issue.
The first information is: what "does not work" actually means? what happens?
The second information to be provided is full and real URLs to pages involved which means: a page with a download link. We must be talking about the same page exactly.
I was using MijoSEF before and there you could disable the URL optimiation for any component, but have not found a simular solution.
There is of course the same - and more - within sh404SEF, it's under the "By component" tab. I very strongly advise against touching anything there before we know what's causing this. I insist on you not changing anything on that settings tab, it won't be possible to work if not in a default state.
As you have disabled sh404SEF, I think we'll need to have superadmin credentials to the site to be able to enable/disable it and compare the links and the behavior of PhocaDownload with and without it.
Best regards
Yannick Gaultier
weeblr.com / @weeblr